2 datasets found

Organisations: City of Adelaide Tags: contact

Filter Results
  • Customer Calls Categorised

    Each interaction is categorised within the Contact Centre Telephony application - Customer Interaction Centre (CIC) at the end of each interaction using what is known as a...
  • Customer Interaction Volumes

    The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats...
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