Customer Call Categories
Each interaction is categorised within Customer Interaction Centre (CIC) telephony software - at the end of each interaction using what is known as a Wrap-up Code. The Wrap-up Codes provide high level reporting around what the interaction was regarding.
Data Dictionary
| Column | Type | Label | Description |
|---|---|---|---|
| Category (general number) | text | ||
| Jan-15 | text | ||
| Feb-15 | text | ||
| Mar-15 | text | ||
| Apr-15 | text | ||
| May-15 | text | ||
| Jun-15 | text | ||
| Jul-15 | text | ||
| Aug-15 | text | ||
| Sep-15 | text | ||
| Oct-15 | text | ||
| Nov-15 | text | ||
| Dec-15 | text |
Additional Information
| Last updated | 9 November 2022 |
|---|---|
| Created | 21 June 2016 |
| Format | text/csv |
| License | Creative Commons Attribution |
