3 datasets found

Organisations: City of Adelaide Tags: customer

Filter Results
  • Customer Calls Categorised

    Each interaction is categorised within the Contact Centre Telephony application - Customer Interaction Centre (CIC) at the end of each interaction using what is known as a...
  • Customer Call Types

    Pathway is the application used to log each interaction received via the ACC Customer Centre (phone calls, emails, counter visits and web chats). Each interaction is logged by a...
  • Customer Interaction Volumes

    The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats...
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