7 datasets found

Tags: customer

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  • Customer Calls Categorised

    Each interaction is categorised within the Contact Centre Telephony application - Customer Interaction Centre (CIC) at the end of each interaction using what is known as a...
  • Customer Call Types

    Pathway is the application used to log each interaction received via the ACC Customer Centre (phone calls, emails, counter visits and web chats). Each interaction is logged by a...
  • Customer Requests

    Summary data for Customer Service Requests taken by the City of Onkaparinga by financial year
  • Customer Interaction Volumes

    The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats...
  • Results from other Australian data portals below

  • From data.gov.au Townsville City Council Call Centre Volumes and Response Rates

    Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of...
  • From data.gov.au Smart-Grid Smart-City Customer Trial Data

    This data is from the customer trial conducted as part of the Smart Grid Smart City (SGSC) project (2010-2014). It provides one of the few linked sets of customer time of use...
  • From data.gov.au Libraries - City of Greater Geelong

    The library dataset includes the location of all libraries in the City of Greater Geelong, aswell as some in the Geelong regional area. This layer has an attribute indicating...
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