Professional behaviourStaff attitude0 Professional behaviourStaff competency0 Professional behaviourStaff knowledge0 CommunicationCommunication quality0 CommunicationConfidentiality0 Service deliverySystems/technology0 Service deliveryAccess to services1 Service deliveryProcess0 PolicyPolicy application0 PolicyPolicy content0 Service qualityInformation0 Service qualityAccess to information0 Service qualityTimeliness1 Service qualitySafety0 Service qualityService responsiveness4 No case to answerNo case to answer0 Total6