Professional behaviourStaff attitude0
Professional behaviourStaff competency0
Professional behaviourStaff knowledge0
CommunicationCommunication quality0
CommunicationConfidentiality0
Service deliverySystems/technology0
Service deliveryAccess to services1
Service deliveryProcess0
PolicyPolicy application0
PolicyPolicy content0
Service qualityInformation0
Service qualityAccess to information0
Service qualityTimeliness1
Service qualitySafety0
Service qualityService responsiveness4
No case to answerNo case to answer0
Total6