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Customer Calls Categorised
Each interaction is categorised within the Contact Centre Telephony application - Customer Interaction Centre (CIC) at the end of each interaction using what is known as a... -
Customer Call Types
Pathway is the application used to log each interaction received via the ACC Customer Centre (phone calls, emails, counter visits and web chats). Each interaction is logged by a... -
Customer Interaction Volumes
The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats... -
From data.gov.au Townsville City Council Call Centre Volumes and Response Rates
Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of... -
From data.gov.au Libraries - City of Greater Geelong
The library dataset includes the location of all libraries in the City of Greater Geelong, aswell as some in the Geelong regional area. This layer has an attribute indicating... -
From data.gov.au Smart-Grid Smart-City Customer Trial Data
This data is from the customer trial conducted as part of the Smart Grid Smart City (SGSC) project (2010-2014). It provides one of the few linked sets of customer time of use...
