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Customer Calls Categorised

Each interaction is categorised within the Contact Centre Telephony application - Customer Interaction Centre (CIC) at the end of each interaction using what is known as a Wrap-up Code. The Wrap-up Codes provide high level reporting around what the interaction was regarding.

Data and Resources

Additional Info

Field Value
Title Customer Calls Categorised
Type Dataset
Language aar
Licence Creative Commons Attribution
Data Status active
Update Frequency daily
Landing Page https://data.sa.gov.au/data/dataset/0117b311-d738-43ba-b528-9d5f583d8a83
Date Published 2016-06-20
Date Updated 2022-11-14
Data Granularity Call categories
Temporal Coverage 2015-01-01 - 2015-12-31
Geospatial Coverage Adelaide & North Adelaide
Jurisdiction Local Government
Data Portal data.sa.gov.au
Publisher/Agency City of Adelaide