Customer Interaction Volumes

The Interaction Volumes are determined from our Contact Centre Telephony application - Customer Interaction Centre (CIC). CIC handles and routes all calls, emails, and web chats that come into our Main Number (8302 7203), our Library Number (8203 7990), our Parking Fine number (8203 7211), our Bus Station number (8221 5080), our email address (city@adelaidecitycouncil.com) and our web chats entering from www.adelaidecitycouncil.com. Note – the parking fine line and bus station line provide several options – customers that choose to speak with someone are entered into our Main Queue